CCI Global moves to Kenya’s largest contact center in Tatu City | News

TATU CITY, Kenya, May 13, 2022 / PRNewswire / – CCI Global, the largest international contact center operator in Africa, will move to a purpose-built, modern office in Tatu City, creating over 4,000 jobs for Kenyans.

City of Tatu

The CCI facility is being developed by Gateway Real Estate Africa (GREA), a private development company specializing in turnkey construction. Designed specifically for CCI, the five-story skyscraper offers training facilities and a career center for new employees.

CCI has grown rapidly since entering the Kenyan market in 2016, specializing in operating multi-channel outbound, inbound and internet contact centers serving leading international brands, mainly in the mobile, technology, telecommunications and … financial industries.

CCI’s expansion is taking place under an unprecedented demand for a young, highly skilled workforce in Kenya, which has grown to more than 2,000 agents in the last 12 months. The Tatu City facility, which is scheduled for completion in Q4 2023, will double the company’s capacity to over 4,000 places in one location.

“The CCI business in Kenya, which supplies well-known US, UK, Australian and other international brands, continues to grow thanks to our dynamic people, quality assurance and operational excellence,” he said. Mark Chana, CCI Chief Operating Officer. “We are delighted to be able to set up the CCI Tatu City headquarters in a business-friendly environment where the well-being of our employees is paramount.”

The CCI contact center will offer Business Process Outsourcing (BPO) that supports the entire customer lifecycle for both traditional voice interactions and digital interactions.

The premium office building with five floors and two levels of underground parking will be the focal point of Tatu Central, the business district of Tatu City.

“The building was designed specifically for CCI, with a large surface area for flexible call center operation, fast elevators for smooth shift rotation, plenty of natural light and employee well-being,” he said. Greg Pearsonco-founder and CEO by GREA. “We are delighted to be able to build this spectacular building for a world-class client such as CCI in Africa

As part of the investment, Tatu City, owned and developed by Rendeavor, Africa’s largest new city builder, will build a transportation hub to accommodate thousands of CCI employees.

“The Tatu City ecosystem – with homes, businesses, schools, parks and other amenities – is an ideal location for CCI’s operations and employees,” he said. Stephen JenningsFounder and president by meeting. “A pioneer in every way, CCI epitomizes the global shift of companies from congested urban areas to decentralized environments such as Tatu City that provide solutions to live, work and play for both employees and investors.”

The CCI office in Tatu City is the latest part of the strategic partnership between GREA and Rendeavor, which includes the development of commercial, warehouse and logistics projects in the new Rendeavour cities of East and West Africa.

About CCI Global (www.cciglobal.com)

CCI Global is Africa’s largest provider of international customer management services. The CCI group of companies provides business process outsourcing services including sales, service and digital customer management strategies for some of the leading brands in the UK, Australia and Africa in the mobile technology, telecommunications, financial services, retail and leisure sectors.

About Gateway Real Estate Africa ( https://greafrica.group/)

Gateway Real Estate Africa is a private real estate development company specializing in turnkey housing construction for multinational corporations and retailers looking to expand their business to the African continent. For qualified investors, Gateway Real Estate Africa offers direct exposure to real estate with high yield US dollar-denominated rental income and strong growth potential.

About the city of Tatu (www.tatucity.pl)

Tatu City is a new 5,000 hectare city on the outskirts of Nairobi with homes, schools, shops, shopping district, medical clinic, natural sites and recreation opportunities for over 250,000 residents and tens of thousands of daytime visitors. Tatu City schools educate thousands of students every day, there is an offer of apartments for all income levels, and over 60 companies operate in the country’s first operating Special Economic Zone. Located 30 minutes from Westlands, Tatu City represents a new way of living and thinking for all Kenyans – in an environment where you can live, work and play, without traffic jams and long journeys.

Picture – https://mma.prnewswire.com/media/1816744/CCI_Tatu_City.jpg

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