The head of Tui Germany promises: “We will not cancel any flights” – economy

Just because something works isn’t usually new. However, when it comes to flying, things are different now. And that’s how remarkable is what Stefan Baumert, the head of the largest German tourist group, Tui, says: “We are not canceling any flights” – emphasizes the head of the company in Germany. “Tuifly is stable.”

The head of Lufthansa warns: normal only in winter

Nevertheless, Tui’s clients are also not protected from unpleasant surprises. As the tour operator cannot operate all flights with its own machines, on some routes they use the services of other carriers, such as the Lufthansa Group. And now flight cancellations are piling up. CEO Carsten Spohr expects normality to return by winter. In a letter to customers, Spohr warns that The situation, which is characterized by a lack of staff, parts and airspace, “will hardly improve in the short term”. In Europe alone, the industry is planning several thousand new employees. “However, this increase in capacity will only have a stabilizing effect in the coming winter.” Due to the sharp increase in demand for tickets, Lufthansa is bringing its giant Airbus A380 jets back into service. The world’s largest airliner is expected to be reused from summer 2023.

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To make sure passengers catch their flight, airlines and airport companies recommend arriving at the airport four hours before departure. Baumert thinks this is nonsense. 2.5 hours is enough, says the travel manager. “If you’re flying at six in the morning, the check-in desk doesn’t even open at two in the morning.” To speed up the process, travelers should also check in their carry-on baggage and have documents ready.

The head of Tui Germany, Stefan Baumert, is convinced that people will not lose their will to travel.Photo: promo

To help customers stuck at the airport, Tui has set up a service hotline to assist with rebooking and other problems. In addition, the Group more than doubled the number of travel guides in holiday regions. The figure shows the level of uncertainty among travelers: the hotline received 2,000 calls a day during the last weekend – the start of the holiday season in North Rhine-Westphalia. Due to the chaos at the airports of Düsseldorf and Cologne / Bonn, travelers wanted to know when they need to be at the airport to safely board.

Turkey has the most increases

Despite this, the Germans do not want their desire to travel to be taken away. “We are approaching summer 2019,” says Baumert, pleased with the good booking results. Majorca is in the lead again this summer, but Turkey and Greece are showing the biggest gains. Russians and Ukrainians are usually one of the largest groups of tourists in Turkey, because you have to adapt to the war. Thanks to this, tour operators from other countries received good conditions.

Overall, vacationers now benefit from the fact that hotel and flight prices for this summer have already been negotiated last year. Consequently, energy price increases and other price increases have so far not had an impact. The situation is different if the quotas are now bought later. “Last minute travel can be up to ten percent more expensive,” warns Baumert.

It’s no fun: the start of your holiday at Düsseldorf Airport.Photo: dpa

However, Baumert believes that the rising cost of living in Germany will also have an impact on business. He believes that people will have to save money and perhaps shorten their stay or compromise on the star rating of the hotel. But he does not think that Germany can do without them completely: “I trust the traveling world champion.”

There are therefore some challenges facing appointed CEO Sebastian Ebel. fThe CFO replaces CEO Fritz Joussen in the fall, who ends his contract prematurely. According to the group, now that the existential crisis is over, it’s a good time to change.

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