Chaos at many airports: what passengers can do

As of 07/15/2022 04:46

Passenger numbers are on the rise again after the corona crisis. Sometimes the conditions at airports are chaotic. Now there are tips for vacationers who want to fly while on vacation.

Chaos is raging at many airports: the endless lines for baggage check-in, check-in and security checks are a tough test of patience for many vacationers before embarking on a journey. It often happens that flights are missed because of this. Consequently, Fraport, the operator of Frankfurt Airport, has made recommendations on how travelers can help alleviate the chaotic situation.

Passengers can assist

“We are happy that people are flying on vacation again. However, the dynamic growth of traffic continues to pose a great challenge for us, ”explains Fraport manager Alexander Laukenmann. The passengers could also speed up the processes themselves. “Both departing and arriving passengers must be prepared for longer waiting times at various points in the process,” says Laukenmann.

“We ask our passengers for understanding, but also for active support. Because with proper preparation, each of us can help reduce the waiting time, ”he explained. In principle, everyone has to plan enough time for check-in and checks on passengers. “That’s why we ask our guests to arrive at the terminal at least 2.5 hours before departure and pass security quickly.”

Prepare your trip optimally

The airport operator points out that the perfect preparation for a trip starts at home. Even if pandemic entry regulations have been relaxed or completely abolished in many destinations, passengers should find out about possible travel and safety regulations in the destination country. This also applies to the return journey and arrival in Germany. Thanks to the travel assistant at Frankfurt Airport, passengers can find all the information quickly.

The relevant airline determines the quantity and allowable weight of baggage. “When packing, for example, the following applies: batteries, power banks, e-cigarettes, lighters and matches should be in your carry-on baggage. When it comes to hand luggage, limit it to the essential one bag per person with you, ”advises Laukenmann. In addition, passengers relieve the burden of processes if they use evening or online check-in offered by many airlines. This saves you time at the airport on the day of departure and can go straight through security.

Well organized for the airport?

Passengers arriving by car should reserve a place in advance in one of the multi-storey car parks near the terminal – because the car parks are very busy, especially in the summer months. This saves time, secures the allocated parking space and is cheaper than pulling a barrier ticket. An alternative is also access by public transport. “Frankfurt airport is well connected to the Deutsche Bahn network. Regional and long-distance buses stop centrally in the terminals, ”says Fraport.

Passengers who have not been able to check in online at home can use the automated check-in terminals on site, alongside frequently-occupied counters. Suitcases can also be checked in automatically. The menu navigation is self-explanatory, and if you have any questions, airport staff are on hand to advise you, says Fraport.

“Please keep all necessary documents, such as identity documents, travel documents and, if necessary, vaccination or examination certificates, in a transparent manner and at hand at all points in the process,” emphasizes Laukenmann. “Help at security checkpoints to speed up the inspection process. Sort your hand luggage in advance: laptops, smartphones and other electronic devices must be unpacked, straps removed and trouser pockets emptied. “

Baggage claim may also take some time

Fraport points out that due to the large number of passengers, baggage drop-off may take longer. “If you have checked in in a suitcase, plan ahead for your waiting time for your journey home by booking train tickets and arranging to meet people who will pick you up,” explains Laukenmann. Collectors should only use the short-term parking spaces at the terminal if they can guarantee departure within ten minutes.

Even more passengers are expected

In the coming days, Frankfurt airport expects the largest influx of passengers since the beginning of the corona pandemic. On the first holiday weekend in Hesse and Rhineland-Palatinate (July 22-24) and on other rush days, the operator of Fraport airport expects up to 200,000 passengers a day. That’s about 75 percent of the pre-crisis level. Up to 1,250 aircraft with 285 destinations take off and land in Frankfurt every day.

The largest German airport has experienced problems in recent weeks due to a lack of ground handling personnel. Luggage often could not be loaded on time, so according to Fraport, the four-digit item numbers were left behind and had to be handed over.

In June, five million passengers at Frankfurt Airport represented the highest monthly number since the Corona outbreak, but at the same time it was almost a quarter less than in June 2019. To rectify the situation, Lufthansa closed its hubs in June 2019. Frankfurt and Munich for the summer months Almost 6,000 flights were canceled in July and August.

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